If you cannot, check for the following settings on your computer:

Verify that your computer can make Remote Desktop connections to another on-premises, Windows-based computer. Cloud service endpoint and access control list (ACL).The Remote Desktop client may not be able to reach the Remote Desktop service on the Azure VM due to issues at the following sources: Try reconnecting to the VM via Remote Desktop after these steps. For more information, see Prepare a Windows VHD or VHDX to upload to Azure. For custom images, make sure that your VHD is properly prepared prior to upload it.Follow the quick fix steps for common RDP errors in the basic troubleshooting guide.Check the status of the virtual machine in the Azure portal for any obvious issues.You can check this port for a classic virtual machine in the Azure portal, by clicking the VM's Settings > Endpoints.īefore proceeding to the detailed troubleshooting, Verify that the application configuration includes the correct TCP port for the Remote Desktop traffic. You are using a third-party application to manage your Remote Desktop connections instead of using the connection generated by the Azure portal.Or try connecting directly with the new VIP. Flush your DNS client cache and try connecting the VM again. The RDP failure could be because your DNS client cache still has the old IP address registered for the DNS name. The public IP address of the VM or the cloud service containing the VM (also called the virtual IP address VIP) has changed.

The following components are involved in an RDP connection:īefore proceeding, it might help to mentally review what has changed since the last successful Remote Desktop connection to the VM. Components of a Remote Desktop connection Follow these steps to determine why the Remote Desktop (RDP) client is unable to connect to the RDP service on the Azure VM.

You may encounter a Remote Desktop error message that does not resemble any of the specific error messages covered in the basic Remote Desktop troubleshooting guide. To eliminate the more common Remote Desktop errors, make sure to read the basic troubleshooting article for Remote Desktop before proceeding.

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